EMOTIONS & CRISIS RESPONSE: How Emotions Can Sink Brands

Crisis Response: The Role of Emotions Branson emergency response officials have been in crisis response mode for days since a Duck Boat full of tourists sank during a storm. The tragedy claimed 17 lives and the Coast Guard has finally recovered the water-logged boat from its resting place at the bottom of Table Rock Lake outside …

CRISIS LEADERSHIP & SPOKESPERSON SKILLS: Shaping Public Perceptions

Crisis Leadership & Spokesperson Skills –  Mismanaged crises eat up valuable time, resources and money. Failed leadership leads to failed crisis management. Mismanaging crises can destroy lives, careers, employee morale and stakeholder trust – impacting organizations for years and even decades.  This is the final part of a special 3-part series on effective crisis leadership …

JOE KENNEDY III’S DROOLING DISTRACTION: 3 Lessons for Spokespersons

Public Speaking: Trial By Fire He is a Kennedy. His is being touted as an up and coming political star. The democrats tapped him as their media spokesperson, and now he is the talk of the internet. People are lighting up Twitter and other social media about Democratic Congressman Joe Kennedy III’s rebuttal speech to …