Social Media Strategies
Develop a social media game plan to effectively communicate with key stakeholders and influence public perceptions about your brand during a crisis.
How You Succeed –
It is no longer a matter of “if” you will use social media to meet your organizational goals during a crisis – it is a matter of how well you will use it. Transparency and high stakeholder expectations reign supreme in the digital world, and organizations must have the right social media strategies and plans in place to effectively communicate with the media, customers and other key stakeholders.
How We Can Help –
Our consultants will help you assess which social media channels your stakeholders use to seek information about your organization during a crisis and provide guidelines on the type of information you should share to maximize your results. We will also show you how other organizations have successfully used social media to improve relationships during a crisis and increase brand loyalty.
We will ensure your executives have the skills they need to be effective and comfortable delivering messages via YouTube, Skype, websites and other social media venues. We will provide message development strategies for blogs and other social media as part of your crisis response. Our team will also help you pre-identify social media crisis response strategies, so you have templates and plans in place in the face of breaking news.