Differentiate yourself from competitors by learning advanced communication and rapport strategies to build stronger client relationships and increased sales success.
How You Succeed –
How can you differentiate your offerings from that of competitors? Competitors can often match you on price, quality, timing and a host of other variables. But, it is the intangible things that greatly influence your sales success – rapport, trust and relationships. This training program is designed to enhance your customer relationships and greatly improve your sales capabilities – whether you have been in sales for 3 months or 30 years. Even the most seasoned sales persons say this highly interactive training reinvigorates your enthusiasm and abilities to transform the sales and customer experience. Studies show people make decisions based on emotions – even more so than on data! Our expertise in systemic thinking and Neuro Linguistic Programming (NLP), the study of behavior and language patterns, allows us to show you how to identify and match your customers’ emotions, criteria, values and core beliefs, so you can improve your sales success. Our leaders are Certified NLP Master Practitioners and will show you how to effectively engage your customers at an emotional level to build trust and achieve their goals.
How We Can Help –
You will improve your sales capabilities in a range of important areas, including emotional alignment, creating win / win agreement frames, information gathering skills, motivation strategies, solution frame language, perspective language patterns, nonverbal negotiation strategies, aligning versus boxing, deep listening skills, rapport skills, state management skills, conflict management and much more. A UCLA study reveals that nonverbal communication accounts for almost 90 percent of how people respond to you, and you will also learn a range of powerful skills to make sure your nonverbal cues support your verbal communication and overall goals.