Effective communication skills and strategies are essential to achieving organizational and career goals! Benchmark delivers highly effective communication skills training, coaching and consulting programs to improve the soft skills and effectiveness of your people and organization. Our experts will help you unlock the potential of your leaders and people, so they can lead with greater clarity and purpose.

Our communication experts are also Master Practitioners in Neuro Linguistic Programming (NLP), the study of behavior and language. Our teams will help you transform your people and build a stronger corporate culture.

Conflict Resolution Strategies

Change how you respond to conflict – and forever change how others respond to you!
How You Succeed – Conflict is a natural part of the communication process. People bring their life experiences into the workplace, along with varying degrees of capabilities and conflict resolution skills. Conflict exists because of different perspectives, beliefs, experiences, capabilities, cultures and emotions – and this is why conflict resolution skills are crucial.
What You Will Learn – During this highly interactive training (or coaching), you will improve your conflict resolutions capabilities by improving your awareness and skills in a range of key areas, including: perspective strategies, beliefs, emotional alignment skills, state management skills, language frames, deep listening skills, rapport skills, feedback strategies, information gathering skills, nonverbal communication, motivation strategies and much more. You will also learn how to shift your beliefs to resolve conflicts -- and practice skills to separate issues from people, so relationships are preserved. A key study reveals that nonverbal cues greatly impact how people respond to you, and you will learn skills to ensure your nonverbal cues support your goals when working toward conflict resolutions.
Behavioral Filters – You will also discover drivers that greatly impact how you handle conflict -- beliefs, triggers, culture, filters, strategies, emotions, context, Meta Programs and other elements. Meta Programs are behavioral filters that direct your thinking – they determine how you are convinced, how you communicate, how you prefer to interact with others, how you make decisions and more. By understanding these Programs, you can more easily improve your self-awareness and communication skills to resolve conflicts. Our leaders are communication experts and Certified Master Practitioners in Neuro Linguistic Programming (NLP), the study of behavior and language patterns, and we will show you how to use these Meta Programs to improve your conflict resolution skills. You will forever change how you respond to conflict!


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Solid communication and empathy skills are essential to your career thriving on all types of terrain - smooth, rocky, muddy or rough. Careers, morale, employee retention and profits are all impacted by ineffective communication. Hiring managers report that people entering the job market for the...

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