Unlock the secrets of effective communication -- and reap the rewards of improved performance, stronger relationships and more growth opportunities.
How You Succeed –
Studies reveal that 60 percent of employers say people lack effective communication and interpersonal skills – yet these skills are essential to productivity, morale and commitment in the workplace. Studies also show that 70 percent of employees are disengaged - and much of that points to managers who lack solid communication and rapport skills. What is behind this struggle with communication skills? You might say that effective communication is a “match” game. The more you match the “filters” of others – their criteria, expectations, beliefs, knowledge, culture, cues, motivations, etc., the more effective your communications with them. Our leaders are experts in communications and Certified Master Practitioners in Neuro Linguistic Programming (NLP), the study of behavior and language patterns. We will show you how to match the most crucial filters to improve your communication capabilities on a daily basis.
What You Will Learn –
Benchmark's training takes the mystery out of communication by showing you how to work with key filters that impact your communication effectiveness: beliefs, strategies, emotions, context, culture and other filters greatly influence how well you communicate on a daily basis. During our highly interactive sessions, you will learn how to identify and match core filters that impact your ability to connect and clearly communicate with others. You will learn new strategies to improve your rapport skills, deep listening skills, nonverbal communication, feedback strategies, motivation strategies, emotional alignment skills, state management skills, conflict management, perspective strategies, information gathering skills, messaging, question and answer strategies and much more. You will also learn how nonverbal cues support your verbal communication and overall image.
Everything you learn will increase your Emotional Intelligence (EQ). EQ is ability to recognize and control emotions to guide your thinking and behavior. In addition, you will learn about Meta Programs, behavioral filters or mental processes that guide and direct your thinking. These Programs determine how you are convinced, persuaded, how you communicate, how you prefer to interact with others and much more. When you understand these Programs, you can more easily improve your performance and communication skills. You will walk away from this training (or coaching) with transforming skills that will immediately benefit you and your organization.