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August 30, 2018

Crisis Management Judgments Effective crisis management and leadership is about making the best judgments possible in the midst of chaos. Harris County Judge, Ed Emmett, has been in the hot seat many times as the crisis leader for the nation’s third most populous county. Judge Emmett was at the helm last year when Hurricane Harvey slammed into Texas and then opted for an extended stay. Harvey was like the crazy cousin who came to visit and then wouldn’t leave. People in 54 counties Read More

EFFECTIVE COMMUNICATION SKILLS – 20 Ways To Spot Good Communicators

August 14, 2018

The Communication Skills Drought - My sisters are scrambling this year as they deal with a challenging drought at the family ranch. Checking weather apps on their cell phones has become as much a part of their daily routines as checking on the cattle and horses. Many organizations are also dealing with a severe drought–a drought of job candidates with effective communication skills. Recruiters and HR leaders have noticed a steady decline in these skills for years and the forecast does not Read More

EMOTIONS & CRISIS RESPONSE: How Emotions Can Sink Brands

July 24, 2018

Crisis Response: The Role of Emotions Branson emergency response officials have been in crisis response mode for days since a Duck Boat full of tourists sank during a storm. The tragedy claimed 17 lives and the Coast Guard has finally recovered the water-logged boat from its resting place at the bottom of Table Rock Lake outside of Branson, Missouri. Unused orange life jackets are still hanging from the boat’s canopy, funerals are now being planned and lives are forever changed. The group Read More