CRISIS LEADERSHIP: How Successful Leaders Earn Stakeholder Trust – Even During Chaos

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these …

ZOMBIES! Transforming Disengaged Employees Into Trusted Brand Ambassadors

The Walking Dead… The Invasion of the Body Snatchers! Are these just movie titles? Not if you look at Gallup results that show only 13 to 32 percent of employees around the globe are engaged at work! That means a majority of employees are sleepwalking through their day. Zombie employees are haunting businesses to the …

HOW TO DRIVE REPORTERS BATTY! Tips for Effective Speakers & Spokespersons

Knowing how to tell a compelling story can pay off for your brand and is a worthwhile investment! Every day talented storytellers hit home runs with journalists. They know how to cater to reporters’ criteria – and still remain human! Then, there are countless others who strike out and lose out on media opportunities. Journalists …

GUARDING YOUR BRAND: The Power of Employee Brand Ambassadors

Hurricane Harvey and Irma left parts of Texas and Florida devastated, and there were countless stories across social media about power company linemen working in dire conditions to restore power. Those stories were golden for utility companies, as linemen took on the status of heroes helping victims in the ravaged areas. The payoff for that …

TOP 4 CRISIS CHARACTER ROLES: Lessons from Hurricane Harvey

Every crisis is made up of characters much like you experience in a play or novel. There are many character roles in a crisis, and how they are played greatly influences how a crisis is remembered, who overcomes and who succumbs to the crisis. The story of Hurricane Harvey belongs to the Hero characters, but …

LEADERS – HIDDEN SECRETS OF DECISION STRATEGIES: What You Don’t Know Can Hurt You

When birds hit the engines of a US Airways Airbus A320, Captain Sully Sullenberger had just 205 seconds to make life and death decisions before safely crash landing into the Hudson River. The late Enron CEO, Ken Lay, made decisions that led his company to the peak of corporate success, followed by decisions that ultimately …

UNITED AIRLINES’ VIRAL & BLOODY CRISIS MESS: How Moral Rights & Citizen Journalists Are Changing Everything About Crisis Management

It is a startling video. It shows police forcibly extracting a bloodied United Airlines passenger amid passenger screams after United overbooked and needed seats for airline employees. United could not have chosen a worse or more chilling response. Millions of people around the world have now watched the viral video. It shows visibly shaken passengers …

Presentation Openings: Engage Your Audience Right Out of the Starting Blocks

Starting blocks are designed to give sprinters an explosive horizontal burst. If you watched the Rio Olympics, you saw how quickly nine-time Olympic gold medalist, Usain Bolt, got the edge on other runners right from the start. The same is true when you present – if you want to gain the edge when you present, …

Communication Skills To Weather Any Storm: What EHS Professionals Need To Know

EHS professionals must have effective communication skills to weather a variety of storms that come their way. They are charged with making sure their company complies with all safety and environmental laws at local, state and federal levels, so they must work with regulatory inspectors and agents. Sometimes they have to explain complex issues to …