Crisis Strategy Experts: When All Hell Breaks Loose

Better Crisis Leadership Crisis strategy experts can learn much from history to advance their leadership, spokesperson skills and knowledge. About every eight years, presidential historians rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: public persuasion, crisis leadership, vision / agenda …

UNITED AIRLINES’ VIRAL & BLOODY CRISIS MESS: How Moral Rights & Citizen Journalists Are Changing Everything About Crisis Management

It is a startling video. It shows police forcibly extracting a bloodied United Airlines passenger amid passenger screams after United overbooked and needed seats for airline employees. United could not have chosen a worse or more chilling response. Millions of people around the world have now watched the viral video. It shows visibly shaken passengers …