EMOTIONS & CRISIS RESPONSE: How Emotions Can Sink Brands

Crisis Response: The Role of Emotions Branson emergency response officials have been in crisis response mode for days since a Duck Boat full of tourists sank during a storm. The tragedy claimed 17 lives and the Coast Guard has finally recovered the water-logged boat from its resting place at the bottom of Table Rock Lake outside …

CRISIS LEADERSHIP & SPOKESPERSON SKILLS: Shaping Public Perceptions

Crisis Leadership & Spokesperson Skills –  Mismanaged crises eat up valuable time, resources and money. Failed leadership leads to failed crisis management. Mismanaging crises can destroy lives, careers, employee morale and stakeholder trust – impacting organizations for years and even decades.  This is the final part of a special 3-part series on effective crisis leadership …

REPUTATION MANAGEMENT: What Successful Crisis Leaders Have In Common With Movie Directors

Effective crisis leaders are problem solvers and they focus on the future. They also have lot in common with movie directors like Steven Spielberg. In Part 2 of this special series on successful crisis leadership and spokesperson skills, you will learn the crisis management, crisis response strategies and spokesperson training skills used by one leader …

WHEN ALL HELL BREAKS LOOSE: Winning Crisis Leadership Strategies

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these …

JOE KENNEDY III’S DROOLING DISTRACTION: 3 Lessons for Spokespersons

Public Speaking: Trial By Fire He is a Kennedy. His is being touted as an up and coming political star. The democrats tapped him as their media spokesperson, and now he is the talk of the internet. People are lighting up Twitter and other social media about Democratic Congressman Joe Kennedy III’s rebuttal speech to …

CRISIS LEADERSHIP: How Successful Leaders Earn Stakeholder Trust – Even During Chaos

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication  and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these rankings. Historians …

HOW TO DRIVE REPORTERS BATTY! Tips for Effective Speakers & Spokespersons

Knowing how to tell a compelling story can pay off for your brand and is a worthwhile investment! Every day talented storytellers hit home runs with journalists. They know how to cater to reporters’ criteria – and still remain human! Then, there are countless others who strike out and lose out on media opportunities. Journalists …

HURRICANE FORCE REPUTATION MANAGEMENT: Crisis Storylines

Crisis Storylines & Characters Effective reputation management strategies and crisis communications response requires experience and an understanding of storylines. Every crisis is made up of characters much like you experience in a play or novel. There are many character roles in a crisis response, and how they are played greatly influences how a crisis is …

UNITED AIRLINES’ VIRAL & BLOODY CRISIS MESS: How Moral Rights & Citizen Journalists Are Changing Everything About Crisis Management

It is a startling video. It shows police forcibly extracting a bloodied United Airlines passenger amid passenger screams after United overbooked and needed seats for airline employees. United could not have chosen a worse or more chilling response. Millions of people around the world have now watched the viral video. It shows visibly shaken passengers …