WHEN ALL HELL BREAKS LOOSE: Winning Crisis Leadership Strategies

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these …

CRISIS LEADERSHIP: How Successful Leaders Earn Stakeholder Trust – Even During Chaos

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these …

TOP 4 CRISIS CHARACTER ROLES: Lessons from Hurricane Harvey

Every crisis is made up of characters much like you experience in a play or novel. There are many character roles in a crisis, and how they are played greatly influences how a crisis is remembered, who overcomes and who succumbs to the crisis. The story of Hurricane Harvey belongs to the Hero characters, but …

UNITED AIRLINES’ VIRAL & BLOODY CRISIS MESS: How Moral Rights & Citizen Journalists Are Changing Everything About Crisis Management

It is a startling video. It shows police forcibly extracting a bloodied United Airlines passenger amid passenger screams after United overbooked and needed seats for airline employees. United could not have chosen a worse or more chilling response. Millions of people around the world have now watched the viral video. It shows visibly shaken passengers …

Hope In The Midst Of Dallas Police Tragedy: The Power of Crisis Leadership & The Right Spokespersons

Chaos is often the rule of the day when a tragic crisis occurs. Chaos reigned on the streets of downtown Dallas when a gunman bent on killing white people and white police officers went on a crazed rampage. When the smoke cleared, five policemen were dead and many others injured. It was the deadliest day …

Proof Why Leaders Need Ongoing Media Coaching: Ken Starr’s Train Wreck of a Media Interview

No one would purposely drop their CEO or other top leader in the middle of the ocean without a life jacket. Right? Yet, you continually see unprepared leaders go on camera for important news media interviews. This just happened to former Baylor University Chancellor, Ken Starr, during an interview with a local Waco, Texas news …

U Can’t Touch This! Two “Touching” Rules From The 2016 Campaign Trail

It is a touchy subject. The video has been played frame by frame for weeks and widely debated. At question – did Donald Trump’s Campaign Manager, Corey Lewandowski, commit a battery against a Breitbart reporter by grabbing her arm during a Trump campaign event in Florida? The video shows Trump making his way through a …

Choosing a Spokesperson with The Right Stuff: Lessons from Wounded Warrior’s Crisis Response

The words every organization dreads – “You are being investigated by a major news organization.” Those words came to The Wounded Warrior Project earlier this year when CBS News rolled out allegations of questionable spending by the charity. CBS interviewed more than one hundred of the organization’s employees and claimed Wounded Warrior dedicated much less to …

The Two-Minute Crisis Response: 5 Communication Lessons from Steve Harvey’s Miss Universe Pageant Blunder

It could go down as the most epic beauty pageant blunder of all time. But, Steve Harvey’s reaction at the Miss Universe pageant could also go down as the most timely crisis response in history. More than ten million viewers were front and center as the drama played out on live television. The music swelled …