CRISIS MANAGEMENT LESSONS – From The Crisis Judge

Crisis Management Judgments Effective crisis management and leadership is about making the best judgments possible in the midst of chaos. Harris County Judge, Ed Emmett, has been in the hot seat many times as the crisis leader for the nation’s third most populous county. Judge Emmett was at the helm last year when Hurricane Harvey slammed into Texas …

EMOTIONS & CRISIS RESPONSE: How Emotions Can Sink Brands

Crisis Response: The Role of Emotions Branson emergency response officials have been in crisis response mode for days since a Duck Boat full of tourists sank during a storm. The tragedy claimed 17 lives and the Coast Guard has finally recovered the water-logged boat from its resting place at the bottom of Table Rock Lake outside …

CRISIS LEADERSHIP & SPOKESPERSON SKILLS: Shaping Public Perceptions

Crisis Leadership & Spokesperson Skills –  Mismanaged crises eat up valuable time, resources and money. Failed leadership leads to failed crisis management. Mismanaging crises can destroy lives, careers, employee morale and stakeholder trust – impacting organizations for years and even decades.  This is the final part of a special 3-part series on effective crisis leadership …

REPUTATION MANAGEMENT EXPERTS: What They Have In Common With Movie Directors

Crisis Response Strategies  Effective reputation management experts and crisis leaders are problem solvers. They also have lot in common with movie directors like Steven Spielberg. In Part 2 of this special series on successful crisis leadership and spokesperson skills, you will learn the strategies and thinking used by one crisis management expert. You will discover …

WHEN ALL HELL BREAKS LOOSE: Winning Crisis Leadership Strategies

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these …

CRISIS LEADERSHIP: How Successful Leaders Earn Stakeholder Trust – Even During Chaos

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication  and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these rankings. Historians …

HURRICANE FORCE CRISIS MANAGEMENT: Hurricane Harvey Crisis Lessons

Hurricane Harvey Crisis Management Lessons One year ago this week, Hurricane Harvey brought deadly drama to 54 counties across Southeast Texas. For four long days, this Moby Dick-sized storm pounded millions with winds, tornadoes and 60 inches of rain. Those of us who lived through Harvey will never forget this Noah-type experience. We reflect back …

UNITED AIRLINES’ VIRAL & BLOODY CRISIS MESS: How Moral Rights & Citizen Journalists Are Changing Everything About Crisis Management

It is a startling video. It shows police forcibly extracting a bloodied United Airlines passenger amid passenger screams after United overbooked and needed seats for airline employees. United could not have chosen a worse or more chilling response. Millions of people around the world have now watched the viral video. It shows visibly shaken passengers …

Hope In The Midst Of Dallas Police Tragedy: The Power of Crisis Leadership & The Right Spokespersons

Chaos is often the rule of the day when a tragic crisis occurs. Chaos reigned on the streets of downtown Dallas when a gunman bent on killing white people and white police officers went on a crazed rampage. When the smoke cleared, five policemen were dead and many others injured. It was the deadliest day …