Susan is a Master NLP Practitioner and Certified Trainer through the Society of Neuro Linguistic Programming. For more than 25 years, she has helped leaders and associates improve their ability to connect, influence and lead. She is also a Certified Challenge Course Instructor (Ropes) and a member of the American Society of Trial Consultants. Her areas of expertise include communication, language, building productive relationships and changes in behaviours.

Susan has worked extensively with salespeople, business leaders and entrepreneurs to improve their successes. She coaches managers and employees toward improved communication and team building skills. She has a Masters Degree with honors from the University of Michigan, a B.S. Degree in Biology and Sociology from Augustana College. Outside of work, Susan enjoys traveling and photography.